Program Details

Frequently Asked Questions (FAQs)

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“@type”: “Question”,
“name”: “What is the Shipley Energy Rewards Program?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “The Shipley Energy Rewards Program is our way of showing appreciation to our customers. The program lets you earn points for each energy or service purchase. Points can be redeemed for great rewards! Thank you for allowing us to serve as your energy supplier and home services provider.”
}
},{
“@type”: “Question”,
“name”: “Can I get additional points if I have more than one Shipley Energy product or service?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Absolutely! All qualifying Shipley Energy products and service purchases receive points. You can get points for electricity, natural gas. heating oil, propane, HVAC, and other residential products and services. There may also be chances to get extra points for using more than one Shipley Energy service, and special promotional points offers from time to time.”
}
},{
“@type”: “Question”,
“name”: “How do I redeem Rewards Program points?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “We have put together a short video showing you how to redeem points!”
}
},{
“@type”: “Question”,
“name”: “When I use my points, how long until get my reward?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “When you use your points towards Shipley Energy products and services the credit will be reflected on your Shipley Energy account in three business days. When you use points to redeem a gift card, the transaction typically takes place instantaneously. There are many different gift cards to choose from, and more are added all the time!”
}
},{
“@type”: “Question”,
“name”: “Do my points expire?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Points expire 12 months after issued if they are not used. Once your reward is claimed, each merchant has their own policies that dictate whether and when they expire.”
}
},{
“@type”: “Question”,
“name”: “What if I have missing points?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “You can verify your purchases on the Point History page. Points post to your account within approximately 14 days after your service is purchased. Still don’t see your points? Call customer service at 1-855-906-3520.”
}
},{
“@type”: “Question”,
“name”: “How are points calculated?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “Points are based on the dollar amount you spend. Some services may have a different amount of points per dollar spent. In the Points History page, you can see your history and the points you received. Most qualifying purchases earn 3% rewards.”
}
},{
“@type”: “Question”,
“name”: “Why can I see negative points in Points History?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “If you are issued a refund, return, or cancellation, the points from that purchase will be deducted. When you use a service contract to cover parts, service, or repairs, you may see points awarded and then removed for those transactions if you were not charged for them. You are also able to see when you’ve redeemed points for a Shipley Energy product or service, or a gift card.”
}
},{
“@type”: “Question”,
“name”: “What happens to points if there is a refund/cancellation?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “If you make a return or are issued a refund, credit, or cancellation, the points you received for that purchase may be deducted from your points balance.”
}
},{
“@type”: “Question”,
“name”: “Can you replace lost rewards codes?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “After you use your points to redeem a reward and claim that reward, we cannot replace lost codes that were issued by third party merchants.”
}
},{
“@type”: “Question”,
“name”: “What if I forget my username or password?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “If you forget your log-in information, go back to the log in screen and click on the ‘Forgot Password?’ link. If you still can’t access the program, call Shipley Energy customer service at 1-855-906-3520.”
}
},{
“@type”: “Question”,
“name”: “Where can I view the privacy policy?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “To find out more about our privacy policy, visit our privacy policy page.”
}
},{
“@type”: “Question”,
“name”: “Where can I view the terms and conditions?”,
“acceptedAnswer”: {
“@type”: “Answer”,
“text”: “To view the Shipley Energy Rewards Program Terms and Conditions, visit our terms and conditions document.”
}
}]
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